CDA Chrysler Diagnostic Application wiTECH

Type: Vehicle Engineering Diagnostics

Client: Fiat Chrysler

Role: HCD/UX/UI Application Deisgn Director

Working in tandem and in support of FIAT Chrylser engineering and vehicle diagnostic approvals this series of wireframes shows a small excerpt into the complexities of this process. One of six supportive specialized domains, the Chrysler Diagnostic Applications / Goddard worked to facilitate advanced vehicle diagnostic approvals across a global network and in accordance with corporate governance proces standards through stake-holders domestically and abroad.


Each diagnostic packet was rigorously and retroactively tested against vehicle updates and across a plethora of standards, components, and across iOS devices to ensure syncronizatoin. There was little room for error, deployment and advances were made in a fast-paced, agile environment with little down time for reconfiguration.


The human factors, user experience and usability were paramount in reaching a successful deployment. High data levels across multi-lingual applications and platforms offered an uniqu opportunituy to review usability needs across a global network of users. Consolidating and prioritizing these findings remain extremently important in the facilitation of these efforts and usability within highly complex interfaces was critical.


User-centric studies based on in field environmental needs: human-computer interface, environmental and service related restrictions and needs. 58% increase in third-party device adoption.


The cross integration through human interaction studies resulted in a 98% immediate migration to the new integrated tools and systems. A 104% increase in product related subscriptions allowed for further discovery and second generation iterative launch.


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